Service Customer Testimonials
"I was very happy with the service provided by the customer service...especially Flo. She did a great job making sure that I knew what was happening with my vehicle and providing progress reports. All of the women I spoke with were very nice, which makes the experience of fixing my car that much better. Thank you!" - Randi G.
"Unbelievable service! I will highly recommend Burlington VW even though I live less than 5 minutes from the Cherry Hill VW." - Tina W.
"Very happy with the crew at the dealership, this is the second one we've bought within a year. Wouldn't hesitate to recommend them to anyone we know!" - Albin S.
"Best service department around. The #1 reason I bought my second VW. Flo, Kristina and Brandy." - Joseph P.
"I have been a customer of your business since 1996 and have experienced exceptional service and friendliness. Thank You!" - Eddie D.
"Used to go to Cherry Hill .. Very snooty. Will come here from now on." - Jessica J.
"I drive 30 minutes past Cherry Hill Volkswagen to come to you guys, the service at Burlington VW can't be beat." - Ronald S.
"Brandy was great! She was so courteous and helpful. I had my four year old son with me so taking my car for services can be difficult and she made the whole process a lot easier for me. She was very helpful." - Kendall L.
"I rarely ever give 10 scores for anything especially when it is a routine service. My vehicle has run perfectly until I tried to start it one morning. The starter turned as it should, but it sounded horrible and the cylinders would not ignite as though it had no fuel - it had plenty of fuel. It was flatbed towed to service - 25 miles away and started for them. The battery was a bit low and they charged it plus did the 2 years maintenance (23 months old). It has been functioning as it always did, except for the two days (I let it sit on Sunday and tried it again Monday) that it would not start for me or for the tow truck driver. This is the best dealership and service center that I have every experienced in my now 50 years of driving." - John M.
"I'd like to thank Flo for her above and beyond help, kindness and understanding of my situation. You have a new customer for life thanks to her and your amazing team that took the time to fix my car after multiple unfortunate events at CH VW. You are blessed to have an amazing employee such as her because she listened and you know she truly cares. I can't thank you enough!" - Ann H.
“I have completely switched dealerships from Cherry Hill VW to Burlington. From the front service desk staff to the actual service center, everyone knows exactly what they are doing. I am very pleased with this dealership. My family owns 4 VW vehicles, I will make sure they always come here. Thank you for the fast and accurate service, and ease of making an appointment. Looking forward to future business.” – Grace B.
Service is exceptional, I live 60 miles away, I work nearby. I work for a large company nearby and always recommend you. I always encounter pleasant knowledgeable employees, I get timely updates on my service, and your business hours are exceptional. I have been coming there for years now, and I can't say I've ever had a bad experience. Whoever does the hiring knows their stuff. Once I get all my kids college loans paid off my next purchase will likely be there, because if you can take care of my older vw's, I know I can buy with confidence. Nobody does it better !!! – John D.
"Walk in--Tire service light came on. All 4 tires needed air. Receptionist took my request upon entering. Asked me to have a seat and said they would get to my car within next 10 minutes. Car was completed within 20 minutes in total. Very good service." - Kenneth H.
"Service Xpress for routine maintenance is a great idea! I have never been in-and-out for routine maintenance this fast at any other dealership." - Steven S.
"The staff was extremely helpful and understanding...I arrived a few minutes after the express oil changes ended on a Saturday, and they not only accepted my service needs, but completed in a professional fashion and updated me on the status of my vehicle... I feel blessed to have found an honest VW dealership that understands what it takes to take care of a VW while also treating me with the utmost respect." - Brandon J.
"My service experience can only be described as one of a kind! I was blown away by the attentiveness of the Service Advisor, the Cashier and sales folks. You had me spoiled at ? hello?? Awesome dealership to do business!" - Sean M.
"I have never had an unpleasant experience at Burlington VW, since purchasing my first vehicle from the dealership in 1972." - John P.
"I love Burlington Volkswagen. I always take my Passat there for servicing and with it having 204k I will not take it anywhere else because the quality of work is outstanding." - Michael D.
"Your whole team including Brandy is completely amazing! All Volkswagen dealers should be modeled after your dealer. I already told Volkswagen of America how amazing your dealer is! KUDOS!" - Timothy C.
"I have been bringing my car to Burlington VW for 9 years now and I've always have been satisfied with the service. You have an amazing customer service staff, Flo and Gerard took care of me when I had to bring my Golf in numerous times for repair and they are awesome. I've never minded paying the money to service my car there because I know that I will be well taken care of. I live closer to Cherry Hill Imports but I prefer and love taking my car to Burlington VW." - Errika Y.
"I have been a Burlington Volkswagen customer since 2000. I've bought two new cars and had all the services done here. I'm always greeted at the door or wherever I may wonder when my car is being serviced. Ed has been answering the phone and my questions for years!!!! I like that I have someone I can trust. Ed is very professional and courteous. I'm soo glad he is heading up your team in the service department. With him leading and training I can get anyone on the phone and it's like getting Ed. I will always bring my volkswagon to Burlington even though I pay a bridge toll to get here and langhorne is right around the corner from me and I will always buy and recommend you. ;) " - Holly R.
"My 07 Rabbit was hesitating and the engine light came on while I was driving to work in the very early a.m. I immediately drove straight to the dealership where I was greeted by Flo. She was extremely polite and helpful. My vehicle was diagnosed, fixed and I was on my way in a very acceptable amount of time considering I was a walk in. I appreciated that I was able to get a half day of work in as a result." - Tracy C.
"Even though I'm located in Chicago, with my family members dropping the car off, Burlington VW worked with me over the phone to resolve the issues I was having with my car. The service is always excellent and the prices are very fair. I think it says a lot when I'm halfway across the U.S. and still prefer to get my car serviced back home in New Jersey. Thanks you." ~Kelly D.
"I was glad to see Flo again. Her knowledge and consumer satisfaction are terrific. She'd asked me to accompany her when she checked the mileage. I'd asked her about a new headlight package and she felt the lens only needed to be 'resurfaced', not replaced. I had called to request a new battery 3-16-12 @ 10:30A (when we were on vaca for 3 weeks in Taiwan, Bessie's battery died so Hubby charged it up... then when we woke up on Friday, the battery was dead again... ) and Kate said when we get it charged up, bring the car right in. The dead battery was the ONLY battery in my Beetle since purchase 10-01-00. We arrived about 1PM and the service tech started working on my Beetle right away. Ken (lic #21) was exceptionally great. He was thorough and systematic. Bessie was top-notch once again. All the work was completed by 5:30PM but we couldn't pick up my car due to a conflict. Saturday AM, nice and early, we arrived to take Bessie home again. As I've stated numerous times previously, NO ONE other than Burlington V W will EVER touch my Bessie Bettle. The care given to her, helps her run perfectly and she looks great! All that appearance and smooth 'purring' happens because of the totally expert care she gets at Burlington V W !
It was a great experience, from the atmosphere to the people to the selection of vehicles. I was extremely impressed with the team and have already recommended friends to visit the dealership and experience it for themselves. Love my car and even though I live quite far from the dealership, this will be the only place I get my car serviced! They truly know what customer service is all about!! - Erica A.