Service Customer Testimonials
"I was glad to see Flo again. Her knowledge and consumer satisfaction are terrific. She'd asked me to accompany her when she checked the mileage. I'd asked her about a new headlight package and she felt the lens only needed to be 'resurfaced', not replaced. I had called to request a new battery 3-16-12 @ 10:30A (when we were on vaca for 3 weeks in Taiwan, Bessie's battery died so Hubby charged it up... then when we woke up on Friday, the battery was dead again... ) and Kate said when we get it charged up, bring the car right in. The dead battery was the ONLY battery in my Beetle since purchase 10-01-00. We arrived about 1PM and the service tech started working on my Beetle right away. Ken (lic #21) was exceptionally great. He was thorough and systematic. Bessie was top-notch once again. All the work was completed by 5:30PM but we couldn't pick up my car due to a conflict. Saturday AM, nice and early, we arrived to take Bessie home again. As I've stated numerous times previously, NO ONE other than Burlington V W will EVER touch my Bessie Bettle. The care given to her, helps her run perfectly and she looks great! All that appearance and smooth 'purring' happens because of the totally expert care she gets at Burlington V W !
"This is how a service dept should be run!!" - Mike K.
It was a great experience, from the atmosphere to the people to the selection of vehicles. I was extremely impressed with the team and have already recommended friends to visit the dealership and experience it for themselves. Love my car and even though I live quite far from the dealership, this will be the only place I get my car serviced! They truly know what customer service is all about!! - Erica A
"Staff was so friendly it felt like everyone knew me .... very professional dealership," - Edward I.
"Jem of a dealership- very much worth the drive to and from (total of an hr) - service is stress-free and exceeds that of the other dealerships that I have used." - Evan L.
"I have been coming to this dealership for the last 10 years and they appreciate and respect all of your needs, they truly know the meaning of CUSTOMER service..." - Louis G.
Thank you for hiring caring, energetic, and very professional staff. Bessie thanks you too, Mike!" - Ginger M.
"Even though I'm located in Chicago, with my family members dropping the car off, Burlington VW worked with me over the phone to resolve the issues I was having with my car. The service is always excellent and the prices are very fair. I think it says a lot when I'm halfway across the U.S. and still prefer to get my car serviced back home in New Jersey. Thanks you." ~Kelly D.
"My 07 Rabbit was hesitating and the engine light came on while I was driving to work in the very early a.m. I immediately drove straight to the dealership where I was greeted by Flo. She was extremely polite and helpful. My vehicle was diagnosed, fixed and I was on my way in a very acceptable amount of time considering I was a walk in. I appreciated that I was able to get a half day of work in as a result." - Tracy C.
"I have been a Burlington Volkswagen customer since 2000. I've bought two new cars and had all the services done here. I'm always greeted at the door or wherever I may wonder when my car is being serviced. Ed has been answering the phone and my questions for years!!!! I like that I have someone I can trust. Ed is very professional and courteous. I'm soo glad he is heading up your team in the service department. With him leading and training I can get anyone on the phone and it's like getting Ed. I will always bring my volkswagon to Burlington even though I pay a bridge toll to get here and langhorne is right around the corner from me and I will always buy and recommend you. ;) " - Holly R.
Ps I love Gus's sign when you go to pay and pick up. Questions or comments call me at home.
"The best dealership I've ever been to. Outstanding!" - Judith R.
"Service is prompt, the staff is courteous, and scheduling was easy. I drive 50 miles to get to this service center because I know and trust them." - Gerald N.
"I have been bringing my car to Burlington VW for 9 years now and I've always have been satisfied with the service. You have an amazing customer service staff, Flo and Gerard took care of me when I had to bring my Golf in numerous times for repair and they are awesome. I've never minded paying the money to service my car there because I know that I will be well taken care of. I live closer to Cherry Hill Imports but I prefer and love taking my car to Burlington VW." - Errika Y.
"Your whole team including Brandy is completely amazing! All Volkswagen dealers should be modeled after your dealer. I already told Volkswagen of America how amazing your dealer is! KUDOS!" - Timothy C.
"I love Burlington Volkswagen. I always take my Passat there for servicing and with it having 204k I will not take it anywhere else because the quality of work is outstanding." - Michael D.
"I love coming into this dealership for service. Everyone is always so friendly and welcoming and there is a great atmosphere. I frequently recommend people here." - Erica A.
"I have never had an unpleasant experience at Burlington VW, since purchasing my first vehicle from the dealership in 1972." - John P.
"My service experience can only be described as one of a kind! I was blown away by the attentiveness of the Service Advisor, the Cashier and sales folks. You had me spoiled at ? hello?? Awesome dealership to do business!" - Sean M.
"The staff was extremely helpful and understanding...I arrived a few minutes after the express oil changes ended on a Saturday, and they not only accepted my service needs, but completed in a professional fashion and updated me on the status of my vehicle... I feel blessed to have found an honest VW dealership that understands what it takes to take care of a VW while also treating me with the utmost respect." - Brandon J.
"Service Xpress for routine maintenance is a great idea! I have never been in-and-out for routine maintenance this fast at any other dealership." - Steven S.
"Walk in--Tire service light came on. All 4 tires needed air. Receptionist took my request upon entering. Asked me to have a seat and said they would get to my car within next 10 minutes. Car was completed within 20 minutes in total. Very good service." - Kenneth H.